Answered By: Erin Wachowicz
Last Updated: Apr 23, 2017     Views: 196

Thomson ONE has specific browser and setting requirements. Check the following settings:

  • Thomson One operates using Internet Explorer exclusively.  
    Windows 10 users can access IE by searching Cortana for Internet Explorer.
    Using the “Open with Internet Explorer” from within the new Microsoft Edge browser will not work.

For newer versions of IE (10 and higher), use Compatibility View. 

1.  Click on the Tools icon in IE (The gear) in the upper-right corner of the page.

 

2.  Click on Compatibility View settings

 

3.  Add thomsonone.com and click on close.

          

 

To download excel files or research reports, you will need to disable your pop-up blockers in IE.

      1.  Click on the Tools icon in IE (The gear) in the upper-right corner of the page.

      2.  Click on Internet Options

      

 

      3.  Click on the Privacy tab. De-select the Turn on Pop-up Blocker box and click on apply. 

      

 

After following these steps, you should be able to access all Thomson ONE functions. 

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